laurentio
18th March 2009, 09:22 AM
Office & productivity software: Can't download Word Templates. Is my copy Pirated?
Problem:
"When I try to download a Word template it says I may be a victim of software counterfeiting, but when I test this out on the official Microsoft office website it says that my copy is genuine. What's wrong and how do I fix this?"
http://support.bicestercomputers.co.uk/attachment.php?attachmentid=171&d=1237367476
Explanation:
If you have read the thread:
Windows message - Your copy of Windows is not genuine message - Fake or Real? posted on our forum the other day you should have understood by now that WGA (Windows Genuine Advantage ) program is not perfect and it has always had major glitches:
Read more here:
http://arstechnica.com/old/content/2007/01/8690.ars
What really annoys the users, the buyers, all of us is Microsoft's position towards these problems as they keep blaming pirates, human errors, conflicting software, etc.
Read more here:
http://pcworld.about.com/od/windows/Microsoft-blames-human-error-f.htm
Solution:
In regard to the above problem (not being able to download the templates from Microsoft's website as your office is triggered as non-genuine ) we do not have a solution. Microsoft themselves do not have a solution either.
The following link takes you to Microsoft website WGA support forum and as you will see, they have no answer to this problem either:
http://social.microsoft.com/Forums/en-US/genuineoffice/thread/98e88e4f-03e7-4337-9ef6-2ff6d860bc3c/
If your problem is slightly different than the one we have described above then keep reading as you may be experiencing one of the following issues:
WARNING!
The following solutions requires advanced knowledge of the operating system as it involves registry editing. If not confident with what you are doing don't even try as you might end up with a non working system!!!
The Security Update for Windows Genuine Advantage (KB905474) fails to install.
http://support.bicestercomputers.co.uk/attachment.php?attachmentid=170&stc=1&d=1237367476
A) There are two possible solutions here. One is caused by a permissions problem in the registry. To fix this issue, follow the steps below: 1. Click Start, and then click Run
2. In the Open box, type regedit, and then click OK
3. Expand HKEY_CLASSES_ROOT
4. Locate the subkey HKEY_CLASSES_ROOT\LegitCheckControl.LegitCheck
5. Right-click the subkey and select Permissions….
6. Ensure that Administrators allowed Full Control permission
7. Repeat steps 3-6 for the subkey
HKEY_CLASSES_ROOT\LegitCheckControl.LegitCheck.1
B) If this does not fix the issue with KB905474 update not installing, download the update to your desktop and manually install it. 1. Click on the link below to download the KB905474 update manually from here:
http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windowsxp
-kb905474-enu-x86_4bafa8793e8cdcaf4ba4ffc494df32d496154544.exe (http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windowsxp-kb905474-enu-x86_4bafa8793e8cdcaf4ba4ffc494df32d496154544.exe)
2. On the File Download Window, click Save and choose to save the file to your desktop.
3. After the file downloads, go to your Windows desktop and double-click on the file named
windowsxp-kb905474-enu-x86_4bafa8793e8cdcaf4ba4ffc494df32d496154544.exe
4. Follow the instructions on the screen to install it
5. Reboot your computer and go to Windows Update to check if the update as installed successfully.
C) Another reason why the validation may fail occurs when the ActiveX control for the Windows Genuine Advantage Validation Tool has been disabled. Follow the steps below to make sure the ActiveX is enabled. 1. Open Internet Explorer
2. Click on Tools, Internet Options
3. Click on the Programs tab
4. Click on the Manage Add-ons button
5. Find the Windows Genuine Advantage Validation Tool and click on it
6. Verify the Add-on is enabled, if it is not. Click Enable and Ok twice to exit back to Internet Explorer.
7. Close Internet Explorer and reopen it. Now try to validate Windows again.
D) Cryptographic Errors.
If you are receiving the following information when running the WGA diagnostic tool, the problem is generally with corruption in the digital signatures of some files and they will have to be re-registered.
Diagnostic Report (1.5.0545.0):
-----------------------------------------------
WGA Data-->Validation Status: Cryptographic Errors Detected
Follow the steps below to resolve these cryptographic errors.
1) Click on Start, click on Run
2) In the Open box, type CMD and then click OK.
3) At the command prompt type the following command and Press Enter
regsvr32 softpub.dll
4) You should receive a message that DllRegisterServer in Softpub.dll succeeded, click OK
5) Repeat Steps 3 and 4 to re-register the following files
wintrust.dll
initpki.dll
dssenh.dll
rsaenh.dll
gpkcsp.dll
sccbase.dll
slbcsp.dll
mssip32.dll
cryptdlg.dll
6) After all the above files have been re-registered, type Exit at the command prompt to close it and return to Windows.
7) Restart Windows and try to authenticate Windows again.
E)"Product Key Inaccessible" and "0x80080212" error.
This error message occurs when you do not have appropriate permissions for the DATA folder for Windows Genuine Advantage. Follow the steps below to fix this issue or click on the link above for the Microsoft article concerning this problem:
Windows XP Professional or Windows XP Home
1. Click Start, click Run, type the following in the Run dialog box, and then click OK:
%systemdrive%\Documents and Settings\All Users\Application Data\Windows Genuine Advantage.
2. Right-click the Data folder, and then click Properties.
3. On the Security tab, click Users (username\Users) in the Group or user names section. If the Security tab is absent, you'll need to follow these steps as well.
Open My Computer
Click on Tools
Click on Folder Options
Click on the View tab
Uncheck the option for "Use Simple File Sharing"
Click Ok and go back to Step 2 above and try again.
4. In the Permissions for Users section, make sure that each check box in the Allow column is selected for the following permissions:
• Read & Execute
• List Folder Contents
• Read
5. Click OK, and then restart the validation check process.
Hoping that the above post helps, I would like to remind you, if not confident enough in what you're doing, better give us a call.
Problem:
"When I try to download a Word template it says I may be a victim of software counterfeiting, but when I test this out on the official Microsoft office website it says that my copy is genuine. What's wrong and how do I fix this?"
http://support.bicestercomputers.co.uk/attachment.php?attachmentid=171&d=1237367476
Explanation:
If you have read the thread:
Windows message - Your copy of Windows is not genuine message - Fake or Real? posted on our forum the other day you should have understood by now that WGA (Windows Genuine Advantage ) program is not perfect and it has always had major glitches:
Read more here:
http://arstechnica.com/old/content/2007/01/8690.ars
What really annoys the users, the buyers, all of us is Microsoft's position towards these problems as they keep blaming pirates, human errors, conflicting software, etc.
Read more here:
http://pcworld.about.com/od/windows/Microsoft-blames-human-error-f.htm
Solution:
In regard to the above problem (not being able to download the templates from Microsoft's website as your office is triggered as non-genuine ) we do not have a solution. Microsoft themselves do not have a solution either.
The following link takes you to Microsoft website WGA support forum and as you will see, they have no answer to this problem either:
http://social.microsoft.com/Forums/en-US/genuineoffice/thread/98e88e4f-03e7-4337-9ef6-2ff6d860bc3c/
If your problem is slightly different than the one we have described above then keep reading as you may be experiencing one of the following issues:
WARNING!
The following solutions requires advanced knowledge of the operating system as it involves registry editing. If not confident with what you are doing don't even try as you might end up with a non working system!!!
The Security Update for Windows Genuine Advantage (KB905474) fails to install.
http://support.bicestercomputers.co.uk/attachment.php?attachmentid=170&stc=1&d=1237367476
A) There are two possible solutions here. One is caused by a permissions problem in the registry. To fix this issue, follow the steps below: 1. Click Start, and then click Run
2. In the Open box, type regedit, and then click OK
3. Expand HKEY_CLASSES_ROOT
4. Locate the subkey HKEY_CLASSES_ROOT\LegitCheckControl.LegitCheck
5. Right-click the subkey and select Permissions….
6. Ensure that Administrators allowed Full Control permission
7. Repeat steps 3-6 for the subkey
HKEY_CLASSES_ROOT\LegitCheckControl.LegitCheck.1
B) If this does not fix the issue with KB905474 update not installing, download the update to your desktop and manually install it. 1. Click on the link below to download the KB905474 update manually from here:
http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windowsxp
-kb905474-enu-x86_4bafa8793e8cdcaf4ba4ffc494df32d496154544.exe (http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windowsxp-kb905474-enu-x86_4bafa8793e8cdcaf4ba4ffc494df32d496154544.exe)
2. On the File Download Window, click Save and choose to save the file to your desktop.
3. After the file downloads, go to your Windows desktop and double-click on the file named
windowsxp-kb905474-enu-x86_4bafa8793e8cdcaf4ba4ffc494df32d496154544.exe
4. Follow the instructions on the screen to install it
5. Reboot your computer and go to Windows Update to check if the update as installed successfully.
C) Another reason why the validation may fail occurs when the ActiveX control for the Windows Genuine Advantage Validation Tool has been disabled. Follow the steps below to make sure the ActiveX is enabled. 1. Open Internet Explorer
2. Click on Tools, Internet Options
3. Click on the Programs tab
4. Click on the Manage Add-ons button
5. Find the Windows Genuine Advantage Validation Tool and click on it
6. Verify the Add-on is enabled, if it is not. Click Enable and Ok twice to exit back to Internet Explorer.
7. Close Internet Explorer and reopen it. Now try to validate Windows again.
D) Cryptographic Errors.
If you are receiving the following information when running the WGA diagnostic tool, the problem is generally with corruption in the digital signatures of some files and they will have to be re-registered.
Diagnostic Report (1.5.0545.0):
-----------------------------------------------
WGA Data-->Validation Status: Cryptographic Errors Detected
Follow the steps below to resolve these cryptographic errors.
1) Click on Start, click on Run
2) In the Open box, type CMD and then click OK.
3) At the command prompt type the following command and Press Enter
regsvr32 softpub.dll
4) You should receive a message that DllRegisterServer in Softpub.dll succeeded, click OK
5) Repeat Steps 3 and 4 to re-register the following files
wintrust.dll
initpki.dll
dssenh.dll
rsaenh.dll
gpkcsp.dll
sccbase.dll
slbcsp.dll
mssip32.dll
cryptdlg.dll
6) After all the above files have been re-registered, type Exit at the command prompt to close it and return to Windows.
7) Restart Windows and try to authenticate Windows again.
E)"Product Key Inaccessible" and "0x80080212" error.
This error message occurs when you do not have appropriate permissions for the DATA folder for Windows Genuine Advantage. Follow the steps below to fix this issue or click on the link above for the Microsoft article concerning this problem:
Windows XP Professional or Windows XP Home
1. Click Start, click Run, type the following in the Run dialog box, and then click OK:
%systemdrive%\Documents and Settings\All Users\Application Data\Windows Genuine Advantage.
2. Right-click the Data folder, and then click Properties.
3. On the Security tab, click Users (username\Users) in the Group or user names section. If the Security tab is absent, you'll need to follow these steps as well.
Open My Computer
Click on Tools
Click on Folder Options
Click on the View tab
Uncheck the option for "Use Simple File Sharing"
Click Ok and go back to Step 2 above and try again.
4. In the Permissions for Users section, make sure that each check box in the Allow column is selected for the following permissions:
• Read & Execute
• List Folder Contents
• Read
5. Click OK, and then restart the validation check process.
Hoping that the above post helps, I would like to remind you, if not confident enough in what you're doing, better give us a call.