laurentio
14th September 2008, 04:36 PM
What is MAC code?
MAC stands for Migration Authorisation Code. It is issued by your broadband provider and is used to seamlessly switch from one provider to another without having to wait weeks to cease your line and re-register with another provider.
That's the definition. Actually it still takes a few days to fully migrate especially that you have to wait for the new modem/router to arrive from your new ISP.
It is more of a controlling tool that allow the ISP's to oblige the leaving customer pay any outstanding fees or any remaining months on the contract. Read here on how to force a broadband contract termination.
Where do I obtain the MAC code from?
Obtain your MAC Code from your current broadband provider. This is normally achieved by calling their cancellation line.
Do I cancel my account with my current broadband provider?
No! It is important you do not cancel your account with your existing broadband provider. If you do, you may be without broadband for several weeks while the new provider provisions your new line.
Can I switch from any Service Provider?
You should be able to switch from all non-cable broadband providers.
Will my MAC code expire?
Yes, MAC Codes do expire. You must use it 30 days from when it is issued or it will no longer be valid. If your MAC code does expire you will need to call your service provider and ask them to issue you another one.
How long does it take to switch between service providers?
Normally between 6 to 10 days from when you register with the gaining provider. Is you wish to extend your migration date please contact your gaining provider to request this.
Does it involve any downtime?
Migration on average has downtime of approximately 30 minutes, although it can vary.
Once the actual switch occurs, will I be able to connect straight away?
Yes you can connect immediately. On your modem you will need to change your username and password from your existing provider to your new provider's username and password. Although it may be possible to connect using your existing modem, it is always recommended using the modem provided, especially if you require technical support.
MAC stands for Migration Authorisation Code. It is issued by your broadband provider and is used to seamlessly switch from one provider to another without having to wait weeks to cease your line and re-register with another provider.
That's the definition. Actually it still takes a few days to fully migrate especially that you have to wait for the new modem/router to arrive from your new ISP.
It is more of a controlling tool that allow the ISP's to oblige the leaving customer pay any outstanding fees or any remaining months on the contract. Read here on how to force a broadband contract termination.
Where do I obtain the MAC code from?
Obtain your MAC Code from your current broadband provider. This is normally achieved by calling their cancellation line.
Do I cancel my account with my current broadband provider?
No! It is important you do not cancel your account with your existing broadband provider. If you do, you may be without broadband for several weeks while the new provider provisions your new line.
Can I switch from any Service Provider?
You should be able to switch from all non-cable broadband providers.
Will my MAC code expire?
Yes, MAC Codes do expire. You must use it 30 days from when it is issued or it will no longer be valid. If your MAC code does expire you will need to call your service provider and ask them to issue you another one.
How long does it take to switch between service providers?
Normally between 6 to 10 days from when you register with the gaining provider. Is you wish to extend your migration date please contact your gaining provider to request this.
Does it involve any downtime?
Migration on average has downtime of approximately 30 minutes, although it can vary.
Once the actual switch occurs, will I be able to connect straight away?
Yes you can connect immediately. On your modem you will need to change your username and password from your existing provider to your new provider's username and password. Although it may be possible to connect using your existing modem, it is always recommended using the modem provided, especially if you require technical support.